Big Data

Extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions. "much IT investment is going towards managing and maintaining big data"

Web Analytics

Web analytics is the measurement, collection, analysis and reporting of web data for purposes of understanding and optimizing web usage.

Dev-Ops

DevOps (a clipped compound of "software DEVelopment" and "information technology OPerationS") is a term used to refer to a set of practices that emphasize the collaboration and communication of both software developers and information technology (IT) professionals while automating the process of software delivery and infrastructure changes. It aims at establishing a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably.

Web Development

The tasks associated with developing websites for hosting via intranet or Internet. The Web development process includes Web design, Web content development, client-side/server-side scripting and network security configuration, among other tasks.

Open Source

Denotes software for which the original source code is made freely available and may be redistributed and modified.

Operations Research

//Operations Research – A Brief Overview

Operations Research – A Brief Overview

Due to companies growth there is a need for them to be smarter than ever before. Operations research is the answer to this particular situation. In the current financial climate it’s imperative to know that your business is operating efficiently and that every dollar invested is spent adequately. That being said, as managers, it is not always easy to know which decisions are best for your company.

Operation Research (OR) Defined

Operations ResearchOperation Research (OR) considered a sub-field of mathematics dealing with the application of advanced analytical methods to help make better decisions. The term management science and decision science are sometimes used as more modern-sounding synonyms. OR arrives at optimal (or near-optimal) solutions to complex decision-making problems by employing techniques from other mathematical sciences, such as modeling, statistical analysis, and optimization.

Furthermore as a research field, operations research has overlapped with other disciplines, notably industrial engineering and organizational psychology (I/O) mainly due to the emphasis on human-technology interaction and their focus on practical applications. This type of research is often concerned with determining the maximum (of profit, performance, or yield) or minimum (of loss, risk, or cost) of some real-world objective.

Philosophies and Methodology

Continuous Improvement shares values with Operations Research

  • Total Quality Management
    • Focusing on Deming’s 14 rules
  • Kaizen
    • Plan, Do, Check, and Act
  • Six Sigma
    • DMAIC, DMADV and DPSS
  • Lean Thinking
    • Identify Value and Stream, Flow, Pull and Perfection
  • Theory of Constraints
    • Identify Constraint, Exploit Constraints, Subordinate processes and Repeat cycle.

 

Operation Research Efficiencies

  • Increases competitive advantage
  • Reduces operational costs
  • Increases customer (I/E) satisfaction and loyalty
  • Call Center Operations Optimizations
    • Identify areas for improvement – gaps in processes
    • Visualize where the problems are and provide a root cause analysis
    • Optimize service level
    • Simplify processes
    • Identify patterns and trends
    • Manage and reduce risk
    • Improves forecast (e.g. staffing and scheduling & queue wait time)
  • Sales – stimulate the customer to buy more

 

By | 2017-05-03T14:03:18+00:00 May 2nd, 2017|Categories: Dev-Ops|Tags: , |0 Comments

About the Author:

A statistician by trade, with over 30+ years of experience project management, Six Sigma & Kaizen, Operational Research, business intelligence and process improvement. Entrepreneur to the core he has developed and helped various business across the years, from direct marketing business models to text mining and predictive modeling.

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